FourPlus Immersive Ltd Privacy Policy: ‘Eclipse Creator’ XR and desktop app. 

FourPlus Immersive Ltd is a company registered in England and Wales under company number 12558660 whose registered office is at Centre City House 7 Hill Street, Floor 16, C/O JQB, Birmingham, England, B5 4UA (‘Company’, ‘we’, ‘us’, or ‘our’). This Privacy Policy describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), namely when you download and use our Eclipse Creator XR and desktop integrated application (‘App’) from the Meta Quest app store. 

• • This Privacy Policy only applies when you download the App from the Meta Quest App Lab store and use the App. For our website privacy policy, click here. 
  • This Privacy Policy does not affect any personal information which Meta may collect, store, or use when you use Meta’s services. For Meta’s privacy policy click here; for the Oculus privacy policy click here; and for the Supplemental Meta Platforms Technologies privacy policy click here. 

If you have any questions or concerns about the contents of this Privacy Policy, you may contact us in accordance with Section 4 of this Privacy Policy. 

1. We do not process any identifying information via the App. There is no in-App profile or login to use the App, and there are no options to input any personal details. We do not process any contact information.

– Please note: A Meta, Facebook or Oculus account is required to use the Meta Quest device and access Meta Quest apps; personal information you provide to Meta is not forwarded to us and is not covered by this Privacy Policy.

2. We do collect geolocation data from the server processing license requests on the first occasion in which the license is activated. The geolocation data is collected with alignment to the institution from which the license is validated. It enables us to locate the geography and confirm authorised use at the specified site. It is however not personally identifiable as it is neither precise nor accurate. The FourPlus server securely stores your data in our London database on Amazon Web Services (AWS). Geolocation data will be stored for the entirety of the license period and consent for this geolocation data will be requested for upon downloading the Eclipse Creator app or signing a license agreement. Once this time period has expired, the data will be deleted with the license.                             
3. We may receive data from others:

• • Meta provides app developers (including us) with data (see here), including: 

• • • Unique identifiers for users or user devices (anonymised or hashed user IDs); 

• • • How many users have installed or used the App in specified timeframes (number figure only); 

• • • How often and for how long the App is used; 

• • • Average user ratings; 

• • • Average framerate; 

• • • Active users per country; and 

• • • Crash log information if the App crashes. 

• • This data is aggregated so it cannot be used to identify an individual. 

• • We process this data in order to improve our Services. 

• • Any such data we receive from Meta is processed in accordance with the Oculus Developer Data User policy (see section 4 for permitted uses of user data and section 6 for cases when user data may be shared). Anonymised and aggregated data cannot be removed. 

• • We may receive reviews or testimonials from App users via public channels including the Meta Quest store, which may be shared with us under the terms of those channels or review outlets. We process this information in order to fulfil our legitimate interests and to improve and market the App. 

4. We keep our Privacy Policy under regular review. This Privacy Policy may be updated as necessary to stay compliant with relevant laws and regulations. The updated version will be indicated by a new ‘Last updated’ date at the top of this Privacy Policy and will be effective as soon as it is accessible.
5. You may contact us about this Privacy Policy or about any concerns you may have with using the App. If you have questions or concerns, please contact our Data Privacy Manager,  Hayley Mulhall, by email at privacy@fourplus.co.uk , by phone at +447897430544 or by post to:

FourPlus Immersive Ltd 
Hayley Mulhall 
Centre City House, 
7 Hill Street 
Birmingham, England B5 4UA 
England 

If you are still not happy you have the right to make a complaint to the Information Commissioner’s Office, the UK regulator for data protection issues (see: https://ico.org.uk/global/contact-us/).